For any modification or cancellation, a written request, by e-mail, will be systematically requested. Your file number must be given in the subject line.
a. Cancellation before your stay, by yourself
In the event of serious illness, serious accident or death of a registered occupant, the stay will be refunded in full on medical proof or death certificate.
In the event of serious illness, serious accident or death of a family member not staying at the lodge, the stay will be postponed free of charge within 12 months of cancellation, on medical evidence or death certificate only.
No refunds will be given.
For any cancelled stay that does not fall under the above-mentioned cancellation clauses, the following conditions apply
– more than 30 days before the arrival date: full refund
– between 30 and 8 days before the stay: 10% of the amount of the stay will be retained.
– for any stay cancelled within 7 days before the date of arrival, interrupted or not used, the total amount of the reserved stay will be retained by Projet-Z Lodges.
b. Modification before your stay
More than 15 days before the start of the stay, the change can be made free of charge, depending on availability (with possible adjustment of the rate according to the rate category).
– Between 8 and 15 days of the stay, the modification can take place according to availability. Projet-Z will retain 10% of the accommodation price.
– Less than 7 days before your stay, the date of your stay cannot be changed.
c. Modification or cancellation of your stay by Projet-Z BEFORE your arrival
In the event of an orange weather warning, with external events beyond our control, such as bad weather, storms or thunderstorms, Projet Z Lodges reserves the right to cancel your stay for safety reasons. In this case, we will offer you the possibility of rescheduling your stay in the lodges to a later date, within the current 12 months. If you have already left your home, we will offer you alternative accommodation at no extra charge. If you are not satisfied with any of these offers, you will be refunded the full amount paid and no further compensation will be claimed.
If your booking is made using a gift voucher, the general terms and conditions of sale concerning gift vouchers apply: gift vouchers are not refundable. Your booking may be postponed free of charge.
d. Modification or cancellation of the stay by the Domaine Projet-Z ON SITE
In the event of an Orange weather warning, with external events beyond our control, such as bad weather, storms or thunderstorms, the management reserves the right to cancel your night in the lodge, for safety reasons. You will be offered accommodation in other types of accommodation according to availability and at no extra cost, and your stay will be rescheduled at no extra cost.
e. Modification or cancellation of your stay by yourself ON SITE
In the case of a refusal to access your lodge, no compensation can be claimed.